Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties where applicable.

1.1 Information You Provide

• Contact and inquiry data: When you submit our contact form we collect your name, company name, email address, phone number, and any message details you provide.
• Account information: If you register for early access or create an account, we collect the credentials and profile details you supply.
• Communications: If you contact us by email, phone, or other channels, we retain records of those communications.

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent, referral URLs, browser type, operating system, and device identifiers.
• Log data: IP address, server request timestamps, and error logs.
• Cookies and similar technologies: We use cookies and analytics pixels to understand how visitors use our site. See Section 6 for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, requests, and support questions.
• Schedule and conduct product demonstrations.
• Send follow-up communications you have consented to receive.
• Operate, maintain, and improve our website and services.
• Prevent fraud, spam, and abuse (including reCAPTCHA verification).
• Comply with applicable legal obligations.
• Analyse aggregate and anonymised website usage to improve user experience.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data (e.g., the GDPR), we rely on the following:

• Consent: Where you have explicitly opted in — for example, by ticking the consent checkbox on our contact form.
• Legitimate interests: To operate and improve our business, respond to inquiries, and keep our services secure, provided those interests are not overridden by your rights.
• Legal obligation: Where processing is required by applicable law.

4. How We Share Your Information

We share personal information only in the following limited circumstances:

• Service providers: We engage trusted third-party vendors (database hosting, analytics, scheduling tools) who process data solely on our behalf and under contractual data-protection obligations.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights, property, or safety of SupplyDome, our users, or others.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with legal obligations. Contact form submissions are retained for a reasonable business period and deleted upon request. You may request deletion at any time by contacting us at privacy@supplydome.com.

6. Cookies and Analytics

Our website uses the following cookies and tracking technologies:

• Google Analytics (GA4): Collects anonymised usage statistics. Data is processed by Google LLC in accordance with their privacy policy. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Google reCAPTCHA v3: Used on our contact form to detect automated abuse. Subject to Google's Privacy Policy and Terms of Service.
• Calendly: Our scheduling widget is powered by Calendly, LLC. Their Privacy Policy applies when you interact with the scheduler.
• Session / functional cookies: Strictly necessary cookies required for the website to function.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. These include encrypted connections (TLS), access-controlled database infrastructure, and limited personnel access. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we are committed to protecting your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Objection / restriction: Object to or request restriction of certain processing activities.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@supplydome.com. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external websites or embedded third-party services. This Privacy Policy applies only to https://www.supplydome.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: