Paper-based field service orders created delays at every handoff. Teams were collecting notes in the field and then re-entering details later. This led to missing photo attachments, inconsistent totals, and extra back-and-forth communication before billing could even begin.
The paperwork chase often meant that getting from job completion to customer sign-off took longer than the actual physical work.
SupplyDome introduced a simple mobile workflow for iPad and iPhone with offline-capable capture and human review before release. By allowing technicians to attach evidence and log hours as they worked, the office received a complete, customer-ready packet with a traceable history and approval status.
The Challenge
Mobile capture for the real world. Field teams complete service tickets directly on mobile devices even in areas with no signal. Photos, videos, and notes are attached to the same record instantly.
This creates one source of truth that syncs automatically when back online, ensuring nothing is reconstructed from memory at the end of the day.
The Solution
Standardized totals and sign-off. Ticket totals follow a fixed format that reduces interpretation differences between the field and the office.
Once reviewed and approved, each ticket is packaged with evidence and a digital customer signature into a clean service packet that is easy to share and verify.
The Impact
Ending the administrative drag. The action center highlights incomplete items before tickets reach final processing. This helps teams correct issues early while the details are still fresh.
With fewer missing fields and clearer traceability, the office can process work faster and spend less time on reconciliation or manual data entry.