The challenge: paper-based field service orders created delays at every handoff. Teams were collecting notes in the field, then re-entering details later, which led to missing attachments, inconsistent totals, and extra back-and-forth before billing could begin.
What changed: SupplyDome introduced a simple mobile workflow on iPad and iPhone with offline-capable capture, structured ticket completion, and human review before release. Technicians could attach evidence as they worked, and the office received a complete, customer-ready packet with traceable history and approval status.
Mobile capture that works where the job happens
Field teams completed service tickets directly on mobile devices, even in low-connectivity areas, then synced automatically when back online. Photos, videos, and notes were attached in the same record, creating one revision-aware source of truth for the technician, reviewer, and customer.
Consistent totals and signoff-ready packets
Ticket totals followed a standardized format, which reduced interpretation differences between field and office teams. Once reviewed and approved, each ticket was packaged with evidence and customer signoff into a clean service packet that was easy to share and verify.
Faster office flow with less administrative drag
The action center highlighted incomplete items before tickets reached final processing, helping teams correct issues early. With fewer missing fields and clearer traceability, the office could process work faster and spend less time on reconciliation, duplicate entry, and paper trail cleanup.